FAQs

Do I need an account to place an order?
You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:

•   Track your orders and review past purchases
•   Request an exchange or return directly from your account
•   Add pieces you love or missed out on to your Wish List
•   Save your address and card details so you can shop even quicker in future

How do I reset my password?
If you‘ve forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the ‘Sign In’ page.

How can I exchange or return an item?
You have 14 days from the date you received your order to exchange or return item(s).

Can I amend or cancel an item from my order?
Depending on the status of your order, it may be possible to cancel an item or change it to a different size. Please note, we’re unable to combine or add an item to an existing order.If you need to make any amendments to your purchase, please call our Customer Care team as soon as possible and we’ll see what we can do.

What do I do if I think an item that I purchased from your site is faulty?
Simply email [email protected] and we’ll look into this for you.  When you get in touch with us, please provide your order number and photographs of your item. Please be aware that items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty. This does not affect your statutory rights.